Waste Collection Docklands Terms of Service

These Terms and Conditions set out the basis on which Waste Collection Docklands provides waste collection, removal and related services within the United Kingdom. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

Customer means the person, company or organisation requesting or receiving services from Waste Collection Docklands.

We, us, our means Waste Collection Docklands, the provider of waste collection and related services.

Services means waste collection, removal, transportation, clearance, recycling and associated services provided by us.

Waste means any items or materials presented to us for collection, including general waste, bulky items, recyclables and other non-hazardous waste, unless otherwise agreed in writing.

Booking means any request for services made and accepted in accordance with these Terms and Conditions.

2. Scope of Services

We provide waste collection and related services to residential, commercial and industrial customers, subject to these Terms and Conditions and to applicable UK waste and environmental regulations. The precise scope of the services, including the type and volume of waste to be collected, collection location, date and time, and any special requirements, will be agreed at the time of booking.

We reserve the right to refuse collection of any waste that is prohibited by law, unsafe to handle, inadequately described at the time of booking, or outside the agreed scope of services. We may also refuse to provide services where access is unsafe or impossible, or where doing so would expose our staff, contractors, the public or the environment to risk.

3. Booking Process

Bookings can be made by telephone, email or through our online booking channels where available. By submitting a booking request, you confirm that you have the authority to enter into a contract for services with us and that all information provided is accurate, complete and not misleading.

We will confirm acceptance of your booking by issuing a booking confirmation, which may be provided verbally, in writing or by electronic message. A binding contract is formed only when we confirm acceptance of your booking. We may decline a booking request at our sole discretion.

It is the Customer's responsibility to ensure that the details in the booking confirmation are correct, including the collection address, access instructions, date and time, type and quantity of waste and any special requirements. Any discrepancies must be notified to us as soon as possible and in any event before the scheduled collection time.

4. Customer Obligations

The Customer agrees to:

Ensure that all waste for collection is accurately described at the time of booking and that no hazardous, prohibited or incorrectly classified materials are included unless expressly agreed in advance.

Provide safe, reasonable and timely access to the collection location, including arranging any permits, parking, or access codes that may be required.

Ensure that waste is presented in accordance with our instructions, including any packaging, containment, segregation or labelling requirements.

Notify us in advance of any special circumstances, such as restricted access, limited parking, heavy or awkward items, or time constraints that may affect the performance of the services.

Comply with all applicable laws and regulations relating to the storage, handling and presentation of waste prior to collection.

5. Waste Types and Restrictions

Unless expressly agreed in writing prior to collection, our services are limited to non-hazardous waste. We do not normally collect hazardous or special waste, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, fuels, pressurised cylinders, explosives, radioactive materials or any waste classified as hazardous under UK law.

We reserve the right to inspect waste at the point of collection. If we reasonably believe that the waste includes prohibited or hazardous items, or differs significantly from the description given at the time of booking, we may refuse to collect all or part of the waste, or may adjust the price to reflect the actual waste type, volume and handling requirements.

If prohibited or hazardous waste is discovered after collection, the Customer shall be responsible for all additional costs, liabilities, penalties, damages or expenses incurred by us in managing, transporting, treating or disposing of such waste in accordance with applicable regulations.

6. Pricing and Quotations

Prices for services are generally based on the type and volume of waste, access conditions, location and any additional work required, such as dismantling, labour for loading, or extended waiting time. Quotations may be provided as fixed prices or estimates. If an estimate is given, the final price may vary to reflect the actual waste volume, access conditions and time on site.

Unless expressly stated otherwise, prices are exclusive of any applicable taxes, fees, charges or levies imposed by law, which shall be payable by the Customer.

We reserve the right to revise our prices at any time before acceptance of a booking. Once a booking is confirmed, any change to the scope of services requested by the Customer may result in a revised price, which will be agreed before additional work is carried out where reasonably practicable.

7. Payments and Invoicing

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due either at the time of booking, on completion of the services, or in accordance with an agreed credit arrangement for account customers.

We accept various payment methods, which may include card payments, bank transfers and other recognised payment options. Details of accepted methods will be made available during the booking process.

If payment is not received by the due date, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs incurred in pursuing late payment, including legal and debt recovery costs. We may also suspend or cancel any further services to the Customer until all outstanding sums are paid in full.

8. Cancellations and Amendments

The Customer may cancel or amend a booking by contacting us as soon as possible. Cancellation or amendment rights may be subject to time limits and charges, depending on when the request is made relative to the scheduled collection time.

If the Customer cancels a booking with sufficient notice, as notified in our booking information, any prepayments may be refunded or credited, less any reasonable administration costs. If cancellation occurs without sufficient notice, we may charge a cancellation fee to reflect the time and resources allocated to the booking.

If we arrive on site at the scheduled time and are unable to access the collection location or are otherwise prevented from performing the services due to circumstances within the Customer's control, we may treat this as a late cancellation and charge a call-out fee or the full service fee, as appropriate.

We reserve the right to cancel or reschedule a booking in the event of circumstances beyond our reasonable control, including severe weather, traffic disruptions, mechanical breakdown, staff illness, safety concerns or legal restrictions. In such cases we will seek to notify the Customer as soon as reasonably practicable and to arrange an alternative date and time. Our liability in such circumstances will be limited to rescheduling the service or refunding any prepayments received for the affected booking.

9. Service Delivery and Access

We will use reasonable efforts to perform the services on the agreed date and within any agreed time window. However, any times indicated for arrival or completion are estimates only and are not guaranteed. We accept no liability for minor delays that do not materially affect the overall provision of the services.

The Customer must ensure that our vehicles and staff have safe and adequate access to the collection location, including suitable parking, loading and unloading space and clear routes for removing waste. Where permits or authorisations are required for parking or access, the Customer is responsible for arranging these unless otherwise agreed. If fines or penalties are incurred due to the Customer's failure to obtain necessary permits or provide accurate information, the Customer will be liable for these costs.

10. Compliance with Waste Regulations

We operate in accordance with applicable UK waste management and environmental regulations, including requirements relating to waste transfer, transport and disposal. We will take reasonable steps to ensure that waste collected is transported and treated at authorised facilities and, where possible, that materials are reused or recycled in preference to disposal.

Where required by law, a waste transfer note or other documentation will be completed in connection with the collection and transfer of waste. The Customer agrees to provide accurate information needed for this documentation and to retain any copies required by law.

The Customer acknowledges that they have a duty of care under UK waste legislation to ensure that waste is managed properly and transferred only to authorised persons. By using our services, the Customer is taking reasonable steps to comply with this duty, but remains responsible for ensuring that all information supplied is true, complete and not misleading.

11. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the foregoing, our liability to the Customer for any loss or damage arising out of or in connection with the services, whether in contract, tort, negligence or otherwise, shall be limited to the total price paid or payable by the Customer for the specific services giving rise to the claim.

We shall not be liable for any indirect, consequential, special or punitive losses, or for any loss of profit, revenue, business, contracts, data or anticipated savings, arising out of or in connection with the services or these Terms and Conditions.

We will take reasonable care when carrying out collections on the Customer's premises. However, we shall not be responsible for damage to driveways, access roads, underground services, surfaces or property where such damage arises from insufficient strength, construction or suitability of the access route, or where our vehicles or staff are directed to a location by the Customer or their representative.

The Customer is responsible for removing or protecting any items or property that could be damaged during the course of waste removal activities. We shall not be liable for trivial or cosmetic damage reasonably associated with the performance of the services, such as minor scuffs or marks that are not the result of negligence.

12. Customer Warranties and Indemnity

The Customer warrants that they have full authority to arrange the removal of any waste or items presented for collection and that such removal does not infringe the rights of any third party. The Customer further warrants that all waste has been honestly and accurately described and that no prohibited or hazardous materials are included unless expressly agreed in writing.

The Customer agrees to indemnify and hold us harmless from and against all claims, liabilities, costs, damages and expenses (including legal costs) arising from or in connection with any breach of these warranties, any misdescription of waste, any inclusion of prohibited or hazardous materials, or any failure by the Customer to comply with applicable laws or regulations.

13. Personal Data

In providing the services we may collect and process personal data relating to the Customer and their representatives. Such data will be handled in accordance with applicable data protection laws and our internal policies, for the purposes of booking, delivering and administering the services, handling payments, managing customer relationships and complying with legal obligations.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure is caused by events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, industrial action, war, acts of terrorism, public health emergencies, civil unrest, acts of government, power failures, or failures of telecommunications or transport networks.

15. Variations to Terms

We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the date on which the revised Terms and Conditions are published or otherwise notified to the Customer. For existing bookings, the version in force at the time of booking will generally apply, unless a change is required by law or regulation.

16. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our waste collection services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, including non-contractual disputes or claims.

18. Entire Agreement

These Terms and Conditions, together with any booking confirmation and any additional terms expressly agreed in writing, constitute the entire agreement between the Customer and Waste Collection Docklands in relation to the services. They supersede all previous discussions, correspondence, negotiations, understandings or agreements between us relating to the subject matter of the services.

By proceeding with a booking or allowing our staff to commence work, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.